How long does shipping take?
Shipping typically takes 2-4 weeks. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
What is your return policy?
If you're not happy with your Yamazing purchase, get in touch within 30 days of receiving it. Please note, we can't accept returns or exchanges for custom-made or personalized items, unless they're defective upon arrival. For eligible returns, send the product back in its original packaging within 15 days after we authorize your return. You'll need to include a screenshot of your order. Once we receive the product in good condition, we'll refund or exchange it using your original payment method. Keep in mind, if you've opened any accessories, we may apply a 5% restocking fee. And remember, you're responsible for any loss or damage during shipping.
What should I do if my item is damaged or defective?
If you receive a damaged, defective, or incorrect item, please inspect it upon receipt and contact us immediately at contact@yamazing.com. We will evaluate the issue and make it right.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Do you offer international shipping?
Yes, we offer international shipping. However, please be aware that additional customs fees and import duties may apply. These fees are the responsibility of the customer.
Can I track my order?
Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. At checkout, you will be able to select your preferred payment option.
How can I contact customer support?
You can contact our customer support team by emailing us at contact@yamazing.com. We strive to respond to all inquiries within 24 hours.
What is Blackout?
Blackout fabric provides maximum light blockage, making it ideal for bedrooms or media rooms where complete darkness is desired. Our blackout material is crafted with a three-layer structure, incorporating two outer layers made of 100% polyester with the same color to achieve an elegant aesthetic. The inner layer is composed of fiberglass covered with PVC, ensuring the best light blocking performance.
What is Light Filtering?
Light Filtering fabric allows natural light to enter while providing privacy. It softens and diffuses sunlight, creating a comfortable ambiance in the room. Our light filtering fabric is woven with high-quality yarn, undergoes a thickening process for ample weight, and ensures superior quality. The fabric exhibits color stability and strong sun resistance. With special anti-static and dust-resistant treatment, it effectively repels dust and moisture, remaining free from dust adhesion. High smoothness ensures minimal deformation over time.
What is Solar?
Solar fabric is crafted to manage sunlight glare and heat, mitigating the effects of UV rays while preserving an outward view. Cleaning is a breeze – a simple wipe with alcohol can do the job. Ideal for kitchens, offices, and doors facing gardens. Our solar fabric is woven using top-quality yarn coated with PVC, offering features such as water resistance, fire resistance, sunblock, mold resistance, and protection against formaldehyde.
Image comparison for blackout/light filtering/solar
Is the fabric compliant with the OEKO-TEX 100 standard?
Our fabric undergoes certification according to the OEKO-TEX standard, ensuring compliance with global leading environmental and human ecological standards. This certification guarantees that our fabric is free from harmful substances, posing no risk to human health, and aligns with requirements for sustainable production. Excluded substances include carcinogens, allergens, heavy metals like lead, cadmium, and mercury, promoting safety and environmental responsibility. With these stringent criteria, our fabric offers a combination of high quality and eco-friendliness, providing users with a safe and sustainable experience.
What is the warranty?
We offer a 3-year warranty on all our products. In the event of a defect, we will replace the product free of charge. This warranty does not cover damage caused by improper use, normal wear and tear.
What fabric should the room use?
Consider blackout fabrics for bedrooms and media rooms, and choose light filtering options for living areas. Solar fabric is versatile, suitable for spaces that require glare and heat control, or spaces requiring waterproof and easy-to-clean features like the kitchen and bathroom (0% option).
What is 0%, 1%, 3%, 5% for solar?
The percentage numbers indicate the openness factor of the fabric, which is the measure of how tightly or loosely the yarns are woven. A lower openness percentage means more light blockage, more privacy, and less visibility. A higher openness percentage means less light blockage, less privacy, and more visibility. The 3% option is a popular choice for UV protection while preserving visibility.
Image comparison for 0%, 1%, 3%, 5%
Will the fabric color fade after prolonged exposure to sunlight?
Our fabrics are treated to resist fading from sunlight, exhibiting strong color stability and strong sun resistance
How to select the right color
Consider the room's decor, furniture, and color scheme. You can request fabric samples(coming soon) to see how they look in your space before making a decision.
Single Roller : What is the required window depth for the inside mount with valance?
For an inside mount with a valance, a minimum depth of 2 3⁄8 in (6cm) is needed to mount the bracket on the top. For the valance to be flush with the wall, a depth of at least 3 9⁄16 in (9cm) is required.
Single Roller : What is the required window depth for the inside mount with no valance?
For an inside mount with no valance, a minimum depth of 2 5⁄8 in (6.5cm) is needed to mount the bracket on the top.
Double Roller : What is the required window depth for the inside mount with valance?
For an inside mount with a valance, a minimum depth of 5 1⁄8 in (13cm) is needed to mount the bracket on the top.
Image comparison for with valance vs no valance
What is the difference between inside and outside mount?
Inside mount fits inside the window frame, while the outside mount is installed on the wall or window frame.
What is the required window depth for the inside mount with valance?
For an inside mount with a valance, a minimum depth of 2 3⁄8 in (6cm) is needed to mount the bracket on the top. For the valance to be flush with the wall, a depth of at least 3 9⁄16 in (9cm) is required.
What is the required window depth for the inside mount without valance?
For an inside mount without a valance, a minimum depth of 2 5⁄8 in (6.5cm) is needed to mount the bracket on the top.
Image comparison for inside mount vs outside mount with valance
Image comparison for inside mount vs outside mount without valance
How should I choose between standard roll and reversed roll?
Standard roll pulls the fabric down closer to the window, while reversed roll pulls it away. If the handle or frame protrudes beyond the depth 2cm(0.79inch), opting for a reversed roll is necessary. Otherwise, a standard roll is suitable.
Image comparison for standard roll vs reversed roll
Are all the motor types compatible with smart home systems?
All the motor types offered here are crafted for effortless integration with our standard Zigbee hub, guaranteeing compatibility with diverse smart home systems such as Apple HomeKit, Google Home, Alexa, and more. Please note that a Zigbee hub is essential for smart home functionality.
How should I decide the motor location?
To determine the motor location, consider your power outlet position. Optimize convenience for charging or power supply by selecting the side that is closer to the power outlet.
Image comparison for left motor vs right motor
How many remotes do I need?
Our remote comes with 15 channels, each typically paired with an individual shade. Users can control shades independently by selecting the specific channel. Alternatively, a special channel 0 allows simultaneous control of all shades paired with the remote. In most cases, one remote is designated for each room.
What is a smart hub?
Our smart hub is a Zigbee hub, a central device that uses Zigbee wireless communication protocol to connect and control motorized roller shades within a smart home system. It serves as a bridge between the roller shades and other smart home devices, enabling seamless communication and integration.